Introduction

Solvei8 Pte Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines the privacy practices for the Solvei8 website and application ("Site" or "App"). It applies solely to the information collected on the Solvei8 website, application, or lead capture landing page. By using our site or submitting your information, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide you with the best possible experience and service. The types of information we collect include:

  • Personal Information: Name, email address, phone number, job title, company name, and any other details you provide when you interact with our Site or App.
  • Technical Data: IP address, browser type, operating system, and browsing behavior on our Site, collected through cookies or similar technologies.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Communication: To send you updates, promotional materials, newsletters, and other information that may interest you.
  • Product Delivery and Support: To deliver products, provide customer support, and update you on delivery status.
  • Order Processing: To process your orders, manage your Solvei8 account, and audit data downloads from our Site or App.
  • Service Improvement: To enhance and personalize your experience, improve our Site/App layout and design, and conduct research on user demographics.
  • Marketing: To send you information based on your interests and usage, including marketing and promotional materials that you can unsubscribe from at any time.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: With third-party logistics and payment partners to process your orders, payments, and deliveries.
  • Corporate Group: Within our corporate group for internal use only.
  • Legal Requirements: If required by law or to prevent a threat to life or health, or for law enforcement purposes.

4. Cookies and Tracking Technologies

Our Site/App may use cookies and similar technologies to collect information about your preferences and browsing history. You can set your browser to refuse cookies, but this may limit certain features.

5. Data Security

We implement appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete or anonymize the information.

7. User Undertaking

You agree to treat your personal access data confidentially and not share it with unauthorized third parties. Solvei8 cannot be held liable for password misuse unless it results from our actions.

8. Solvei8’s Undertaking

We ensure that all information collected is safely and securely stored, restricting third-party access unless necessary. Payment-related data is encrypted as per our third-party payment partners’ policies.

9. Exceptions

In exceptional circumstances, if required by law, Solvei8 may disclose personal information, particularly if the disclosure is necessary to prevent a threat to life or health or for other law enforcement purposes.

10. Google Analytics and Advertising

We may use Google Analytics features, including Remarketing and Google Display Network Impression Reporting. You can opt out of Google Analytics for Display Advertising via Google Ads Settings.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: marketing@solvei8.com  

By using our Site or App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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